1. What products do you sell?
Fast Cables offers a wide range of high-quality cables and related products, including power cables, communication cables, industrial cables, and electrical accessories. Our products are designed to meet the needs of residential, commercial, and industrial sectors.
2. How do I place an order?
Simply browse our online store, select the products you wish to purchase, and add them to your cart. When you are ready, proceed to checkout and provide the necessary information. After confirmation, your order will be processed and shipped.
3. What payment methods do you accept?
We currently accept payments via Cash on Delivery only. Payment is made when the order is delivered to your specified address.
4. How can I track my order?
Once your order is dispatched, we will send you an order confirmation along with tracking information via email or SMS. You can use this information to track your order’s delivery status.
5. Do you ship internationally?
Currently, we only offer shipping within Pakistan. We do not ship to international locations.
6. How long will it take to receive my order?
Orders within Pakistan will typically arrive within 3-5 working days. Please note that delivery may take longer in remote areas or due to unforeseen circumstances like natural disasters or public holidays.
7. Can I modify or cancel my order after placing it?
Once your order is confirmed, it may be difficult to modify or cancel it. However, if you need to make any changes, please contact our customer service team as soon as possible, and we will try our best to accommodate your request.
8. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue, including arranging for an exchange or refund.
9. What is your return and exchange policy?
Products can be returned or exchanged based on our Exchange & Return Policy. Please refer to the policy on our website for more details.
10. How do I contact customer service?
You can contact us via email at cr@fast-cables.com for any queries, complaints, or feedback. Our team will get back to you as soon as possible.
11. Are the prices on the website final?
The prices listed on our website are in PKR (Pakistani Rupees) and inclusive of GST. Prices may change without prior notice, and we do not guarantee the availability of the listed prices at the time of purchase.
12. Do you offer discounts or promotions?
Occasionally, we offer special discounts and promotions. You can subscribe to our newsletter or check our website for the latest offers.
13. How do I know if a product is in stock?
While we make every effort to keep our stock information accurate, availability is not always guaranteed. If a product is unavailable, you will be notified before your order is processed.
14. Do you offer technical support for your products?
Yes, we provide support for technical queries related to our products. If you need assistance, please reach out to our customer service team.
15. How do I update my account information?
You can update your account information by logging into your account on our website. From there, you can modify your details, including your shipping address and contact information.